I don’t like this company, they are greedy and do shady charges. $5 processes fee to start. Bs fee. Then another $5 processing fee for pharmacy. Ya, you get the idea. Then ti getting the meds. I was told you could transfer it to you local pharmacy. No. You can’t. They will ship it to a local Costco and it will take the same time if they shipped to your house. Takes almost a week to get the meds. To get them two days earlier they wanted to charge me $40 which was more than the the meds themselves. I’m cancelling my subscription and I’m not a fan of companies that do these kind of practices. If you don’t mind getting bent over using their service, then go for it….

If you enjoy being gaslit over $60 in fake fees, Homebody’s email support team is for you. I was charged multiple noncompliance fees despite having active, valid renters insurance uploaded on time, with the correct address — including the required PO Box.

Been with trupanion for 3 years. Just put in my first claim, wasn’t covered and it felt like a waste. Honestly, if you can afford it, you’re better off putting money aside in a pet emergency fund.

They say they're the 'honest' insurance company, which makes the dishonesty worse.

This company has multiple minimum $500 expense amounts for each body part or ailment (four separate claims were approved but each condition had a $500 copay first so we recieved no reimbursement). We had a several thousand dollar bill for an injested plastic piece that needed multiple scans and were only paid out about 28%. When I called to cancel, they tried to blame my frustrations on having such a high deductible (only $350). Trupanion has, like many of the negative reviews, reached out but I have no interest in engaging with this company, having already made true statements about their (lack of) services with their insurance plan. Do it right the first time Trupanion! Trupanion, do not bother calling or emailing me as I will not respond to you.

They deny almost every claim you submit. No matter what medical records you provide. Whether you have the wellness policy or not. To be blunt, it's a waste of time and money. I would suggest looking at alternative pet insurance bc this one will not benefit you. I just cancelled.

My dog, Angel Sedona, recd a notification for her 1st renewal. The rate for her policy had doubled from $500+ to $1000+. Doubled! Also the rate for renewal on the website was just over $600 which would make sense but the company says there was a rate increase and no one can tell me why the website has $600+ for renewal but they are quoting over $1000. Today will be my 6th call to try to get answers instead of a run around. There were other issues as well, after the 3rd call, the reimbursement amount mysteriously went from 80% to 50% without my knowledge or request to do so. It has been a nightmare to just get any answers or renew her policy

EDIT: After weeks of back and forth, my vet advocating for my pet, and emails - they still decided to deny my claim. I cancelled my pet insurance for both of my pets with them, as well as my renter's insurance. I would avoid this company like the plague. They have no empathy, no heart, and no concern for you or your pets.

Purchased two overlapping policies in error, called to correct with no issues.

Never actually reimburses any expenses it seems like, honestly just a waste of money