The worst experience I've ever had with a company. After being a 10 year loyal customer to 24PetWatch - they moved my account without my approval to Hartville who then debited my account without my approval for over $3,900, more than 6x what I had been paying. They then refused to return the full amount to me. Completely unethical.

I can't believe you don't cover wellness checks. That's twice a year and one of the bigger expenses.

I am very disappointed in the amount of time it took to address my claim, 3 months. While not expecting my claim to reach my $250 deductible I was expecting the amount to be applied to my deductible. I will not renew my policy once my year is expired. I had much better service with Nationwide Pet insurance and only left due to the premium. Once again, you get what you pay for...

Ok the woman was a little short with me and I’m not hiving 5 stars because I don’t know if my issue is fixed yet. A little disappointed because the first I submitted for a refund it was so easy. Now this is too much work.

This place just take your money offer no help lies about the coverage you pay really wouldn’t recommend to anybody.

I had Healthy Paws for years. Then, all of a sudden they increased my monthly payments from $110.74 to $841.61 monthly. I called them but they could not give me an explanation for the increase. I have recommended them in the past but will now let the folks know that they may be in for an unexplained increase and since their pets are young, they will possibly check out other insurance companies. They were great until my cat got older. By that being said, I would think very hard before I would go with them again especially since my cat has been pretty healthy. Money lost monthly for me.

Not necessarily this time in particular, but claims do take a while to get paid and the monthly price increase for coverage is outrageous. I looked at other pet insurances with similar coverage and found ones much lower, I'll most likely be switching soon, even after changing my current coverage. I've used Pets Best for the past 7 years or so, but I can no longer justify the monthly cost.

I have had coverage with my dog since I brought him home 9 years ago. Apparently the coverage lapsed last year because I pay by the year not the month and it was not automatically taken out. I did not know this until today. Very poor customer service in my opinion. They should have notified me more than once that the coverage was lapsing. They said they sent 1 letter which I never received or I would have immediately called and renewed it. I feel like they were trying to get out of covering him.

My previous claim was denied for reason I didn’t understand. Now, I can’t give positive feedback yet because I’m not sure if they will approve it. I’m considering stopping or switching to another company if nothing will be covered on this one . I had been paying premiums for more than a year now which I could use to cover the expenses.

Give me back my money 2 yrs of no help . This is terrible insurance