It seemed great when they quickly got me an appointment booked with a telehealth vet. Unfortunately the vet I was paired with did not address the primary concern of the visit, which was the scabbing and flaking of skin on my dog's back, even after multiple attempts to get answers for that. Instead they continued to push towards the idea of allergies, which was not the underlying issue. Subsequently they prescribed a useless medicine my dog does not need. In addition, for some topical cream I did purchase, I paid extra for the next-day delivery and the medicine did not arrive the next day. Customer support did not respond when asked if shipping could be refunded.

Had a great experience talking to the online vet. Very friendly and took the time to ask questions and listen. Wonderful experience.

I just received my annual premium renewal for my Rhodesian Ridgeback from Healthy Paws and I had to call them to make sure their email was accurate: The email said they would be increasing my monthly premium from $157.40/month to $416.65/month. And this was for a policy that we literally never use. On the call, they said that the increase was due to the high amount of pet medical claims in my state. Insta-CANCEL! Sorry, but I won’t be subsiding other people’s pet bills. I’d rather put that $5k per year to work in a CD.

This is the worst pet insurance I ever had. Their billing dept is incompetent! My previous company stopped selling pet insurance. Choosing ASPCA was a mistake. I cancelled when one pet died and canceled the other one in January 2025. They have just drafted my account for both pets yet again even though one died in Sept 2024. I will spend another 30 minutes on the phone today trying to get them to understand! Uggg

SCAM. I have paid into my cats insurance $50/ month for 4 years and then they without telling me have been charging me $80 a month since last November. In the 5 years that I have been responsible and had my cat insured, I have never submitted a claim until this month when she was diagnosed with cancer. In comes the first bill for over $600 appointment and ASPCA will pay $20 and stand by their BS reasoning. Do NOT waste your money, but more importantly - do NOT have a false sense of security instilled thinking that the insurance you have paid into for years and years will actually be there for you when you need them.

I have 2 cats with serious anxiety issues, that make them very hard to get to the vet. They are on gabapentin. I thought the online vet would be easier so I set up an appointment. I was clear what medication I wanted both in the request and in person. Gabapentin costs about 2 cents per pill, but I got prescribed something that was $62 a month instead- and a flea med I didn't ask for since my cats are indoors only.

Along with your rate increase, do you also plan to raise the allowable expenses for vaccines and preventative care and other items?

I had a continuous covered for life policy, following expensive surgery, my cover limit was exceeded in the early part of year 10, but I continued to pay the premiums with no benefit for the remainder of the policy year to retain the cover for life.

I tried to get pharmacy information & was stuck in an endless loop which didn't progress. I also tried to add direct deposit information & that didn't progress either. This is the first time I have used Fetch & I REALLY hope this isn't an indication of how they work.

It’s the best pet insurance company I ever had. Thanks for all you do