It’s decent. I adopted a dog from a rescue shelter who has allergies. Apparently allergies won’t be covered since he had it prior to the adoption. I find that part to be sad. While I have a similar mission of saving dogs instead of buying a puppy like most people, apparently only the ones who buy puppies without preexisting allergies will be covered.

I have 2 cats on one policy number. Renewal came on Saturday and their premium had risen by 20%. New cost was £725.30 per cat. So I cancelled insurance for the one who does not have an ongoing medical condition. The new policy document for one cat cost £681.41 not £725.30. It seems an extra £43.88 had been added to the cost of EACH CAT simply because there was another cat on the policy number!! I have moved the other cat to Tesco pet insurance - they are much cheaper. I have a younger cat who I will also be moving to Tesco, For him covered for life with petplan is £50 per month - at Tesco it is only £30 per month with a similar excess = 40% cheaper than petplan. I spoke to the insurance processor at my vets and she tells me she has no issue with claims to Tesco. An important lesson - shop around and do not have two pets on the same policy as you pay extra for no reason!!

Just joined. No experience yet. Don't ask new members to review a product they have no experience with. Ask me after I submit a bill. Have used Trupanion. Will compare when appropriate.

Be ready for Healthy Paws to deny, deny, deny like the movie Erin Brockovich, your claim. If your dog has ever had an allergic reaction or skin irritation in the past they will deny the claim. I submitted a claim when he developed a rash after swimming in the bay. He kept scratching which created infection. It went away after treatment with antibiotics, medicated baths and a cortisone injection. It turned out my wife and I had the same itch and bites after swimming with him.Researching I found its called swimmers itch which is generally caused by nymph jellyfish, crab bacteria and a few others which could be in the water. They denied coverage saying he had been treated for an unrelated skin allergy in the past. Like the movie Erin Brockovitch there response is deny, deny, deny. Find a more reputable company.

Policy cancelled with no courtesy call! My bank account was compromised; therefore, my account information had to change. As a patient with 4-5 appointments a week, I very seldom have time to check or read emails. I hadn't missed 1 payment until this payment didn't process and they cancelled the policy for my Duchess! Companies have become very impersonal; yet, have no problem taking our money. Duchess's policy has been reinstated; but, I think I will do some research to see if there are better companies available to insure her!

I just recently signed up for this pet insurance, and have submitted one receipt for Veterinary visit. It was rejected because they need all my records from every single Veterinary visits she has ever had, and I’m finding it very difficult to negotiate what needs to be done. I am giving it one more try, but they are making it very difficult in my opinion.

I have used Dutch vet online before. I actually have written many positive posts on various FB groups recommending Dutch. Today I had an appt for my cat who is battling a UTI. I agreed to a treatment plan and tried to order the prescribed medications. I paid for priority shipping but the earliest date they could get it to me was up to 3 days later. I emailed the vet and begged him to call the meds to a local pharmacy so I could get her treatment started. All he did was refer to customer care. Customer care did not get back to me until the very end of the day. I placed their order with Dutch online because I needed medication for my cat. I am now stuck waiting 3 days. This whole experience became about ordering their meds, not about the welfare and care of my cat. I found the approach a bit unethical and I have a much different perspective about this company. After writing this, the company did send a referral to a local pharmacy and waived the transfer fee. This enabled me to purchase from a local pharmacy versus Dutch. Their customer care team followed up to see if I picked up the medication from the pharmacy I had given them. I called the pharmacy and they had no record of a prescription being called into them. I informed Dutch and they said they would follow-up again with the pharmacy. At this point in time , it has been 4 days since I initially spoke to the vet and I still do not have the medication. I ended up taking my cat to a local vet in order to understand what was happening with her. I think the process of getting medication for a sick pet needs to be streamlined with Dutch. Four days to wait for medication for a pet with a health problem is just too long. Dutch only allows you to communicate via text messaging or their internal messages on their app which is quite often delayed.

I have liked the responses and advice I have received from the staff. Most recently my pet was very ill. The doctor I spoke to recommended that based on my dog’s symptoms I should take her in for emergency care.

Sent in a Claim with all the SOAP NOTES and Receipts from Vet and they Claim everything was Blurry and they could not read Charges or Dates of Service. So I Wrote down the Dates and Charges showing a Breakdown of everything and they Claim once you file a Claim and if they do not receive the correct paperwork in a Timely Manner the Claim will be Denied. As I said All SOAP NOTES AND RECEIPTS WERE sent as well as a Handwritten Breakdown of all SERVICES RENDERED for my puppy and I Kept getting a Response that Everything was Blurry. Total Scam.And after this First Experience I Canceled their Service.

Our last claim for NoName for over $1600 was rejected by this company for no good reason. Allegedly there was no track record for his recent illness and treatment, but we have always cared for him properly (he was a stray nearly 5 years ago, blind and neglected) taking him to several vets. We had to take him to several owing to the pandemic, and a large portion of his last visit should have been reimburse-able. We are long time clients with multiple animals and feel very much let down. We have made 2 appeals with no satisfaction.