Generally I don't have a problem with the insurance, the damn chatbot is so freakingly unbelievably annoying that they are lucky I couldn't rate it at 0 stars. The only reason I gave it two stars is that when in the past I could get ahold of a person they were very good to work with.

I am one of Healthy Paws original customers, having the same coverage plan (90% with $100 deductible) since 2012.

They randomly do not cover things because they do not understand usage and treatments.

The veterinarians are always wonderful. They are very caring and knowledgeable.

Didn’t cover any of my dogs visits

Today I received notification that Healthy Paws withdrew $109 from my checking account without my approval. They claim an email was sent in July stating that my monthly premium would increase from $76 to $109. I never received the email or it went directly to junk mail. When I called to inquire they basically said "too bad." They refused to send me notifications by USPS mail and that they only use electronic transactions. Just a few short years ago, I was paying about $50 per month. Now that my pup is seven years old, its almost impossible to get reasonable insurance with another carrier due to pre-existing conditions. Finally, the representative from Healthy Paws was rude and would not let me get a word in edge wise. Extremely disappointed with Healthy Paws. I will start seeking out another carrier who hopefully will be more respectful of customers and willing to truly listen to concerns.

This was the biggest waste of time and money I have ever spent.

Horrible shoppping experience when hidden processing fee (not disclosed upfront) at checkout add a significant increase to the premium

I signed up for this service and have used it twice. Both of the doctors they connected me with were incredibly unprofessional. The first one had a screaming child in the room and was yelling at her kid. The second one was confused about her schedule and didn't answer my questions and just told me to change my dog's food - which is absolutely not something that can be done due to my pet's sensitivities. If she has bothered to ask me any relevant questions about my senior dog, perhaps we could have gotten a solution but she just kept telling me she didn't like the food I'm giving her, even though my regular vet and I have a really strict food plan.

Agents need to be professional and above all truthful. My experience with Stacy S was extremely disappointing. This is the first time I questioned whether I should keep ManyPets as an insurance company.