I had a claim processed on 2/11 and was waiting for reimbursement to be deposited. I called ASPCA on 2/11 to find out the status and was told reimbursement was processed on this date and will be deposited via method of payment on file. I called again today and was told check is in the mail. Rep was unapologetic and unconcerned. I was flat out LIED to...NEVER AGAIN!!!

Absolutely ridiculous that I was not notified that the direct deposit bounced back and I’m still waiting for the refund check. I’ve called on this 3 times! I will likely be cancelling my policy!

Very disappointed. I was excited to find a reasonably priced pet insurance at ASPCA. I have a rescue dog that I got at the end of May 2024. In June of 2024, I took him to the vet (prior to my ASPCA insurance policy) because he had been stung by a wasp near his eye. The eye swelled shut. The vet said he had an allergic reaction to the sting. Now, several months later he started having skin issues on his neck. After repeated vet visits, the skin issues were resolved. The vet (different from the first vet due to my relocation) said the issues were caused by a seasonal allergy. ASPCA denied my claim for the skin issues, citing "an existing condition". So apparently the insect bite reaction and the seasonal allergy are the exact same thing. They also said that ANY claim regarding an allergic reaction will be denied going forward. So that's how they can be so reasonably priced, by denying all claims. Thanks ASPCA.

Company refused to cover a new condition(ear allergies) because my dog had an ear infection 9 months ago. These are two unrelated conditions with two seperate causes. I am appealing the decision.

Honestly thought the reimbursement payments would be much closer to actual totals and when needed for my dogs surgery it was only 1/4 of an emergency surgery for the better quality of life for my dog and unfortunately was unable to afford the surgery so my dog continues to suffer.

This year I increased my deductible 100% for each of my 2 cats and my cost still went up over $20 a month. Then when my 2 otherwise healthy cats needed dental treatment, less than $75 was covered, and none of the rest of the $2500 (for both cats) even went towards their deductible. I'll be canceling these two policies as soon as they expire and will be starting my own FSA (feline savings account) for my two cats. I've paid WAY more WITH this insurance policy than I would have without.

Agent been contacted by anyone. And my insurance keeps getting pushed back on activation date. But you take my money!

customer service sub par can't communicate via their web-site, email, and impossible by phone. ("always busy..high volume")

I paid 800 $ to get 90 $ I am not happy with your service I’ll finish the year and I’ll find another company more reliable

DO NOT RECOMMEND!!! This insurance will find any way to deny a claim and won’t give you a reason why! WASTE OF MONEY!!! If you are with VCA try their insurance instead, it covers way more and it’s the same cost!