Way too expensive..... called and was looking for a way to make it cheaper and was told I live in NY so that's what it is...

Easy to set up online account and order insurance. Easy to understand interface, though options to edit things are limited, such as adding the contact of secondary owner. Needed to go through the online chat customer support to add that in. Note that if your email has been registered with another previous pet, it cannot be added as a secondary owner contact.

This is the worse insurance company I've ever had. They have terrible customer service, they take months to give you your money back from a claim and won't cancel you when you ask them to. I was fed up with their terrible customer service, and waiting months to get my claim money back, so I asked them on the phone in January to cancel my policy. They said they would and they sent me an email to submit a cancellation request. I filled it out and sent it back. In February I was charged $80 for my policy that should have already been cancelled. I call in to ask about it and the lady says, " Oh yeah that's so weird. It looks like that policy was cancelled but a new one was opened and that's why you were charged this month." I told her I cancelled my policy completely with y'all and nothing should be active. I never opened a new one. She said " I will make sure everything is cancelled and we will refund you that money." So they sent me another cancellation request email to fill out and I did. I've been waiting 5 days now to get money that was taken from me without approval. Which made me negative in my bank account because I didn't have $80 to spend in the first place. These people will be rude to you on the phone, not cancel your policy when you ask them to, not give you your money back for a claim until months later, and steal money from you without consent. Terrible company, terrible insurance, terrible customer service. 0 out of 10. Would not recommend to anyone. This company only cares about money, not you.

They are scammers! They scammed me out of 3 months of payments. I cancelled my policy soon after opening it and they refuse to refund me for the 3 months I’ve been charged. Months are for November December and January. I was told I’d get a “REFUND “ and still haven’t received it. STAY AWAY!!! They will steal your money!

I completely agree with the other 1-star reviews. This company is nearly impossible to reach. I've spent over an hour just waiting on hold to speak with someone. While they offer a callback option, it’s not much help—you’re still stuck waiting since you don’t want to miss their call and start the process all over again. To make matters worse, they mishandled my cancellation and only issued a partial refund. The good news? There are other companies that offer better service at a lower price. I highly recommend looking elsewhere.

I insured two dogs with Pet Partners one beginning in November of 2023 and another beginning in May 2024. For two dogs per month it was $112. On November 4th 2024 I was charged $283 for one month for two dogs, more than doubling my premium with no notification to me that this was going to happen. On December 4th again I was charged $283 for one month and that’s when I noticed the charge and realized that I had been charged the same thing for November. I called because I was sure there was a mistake. I was told Washington state just updated their insurance information on different breeds, which is ridiculous. I asked for a refund since number one my one dog was added in May 2024 so the year quote shouldn’t have changed until 5/2025 and two I wasn’t notified. I was told Pet Partners changed my policy to have both dogs renew at the same time so they could up my premium (I did not ask them to combine the two policy’s). It was just a way to get $283 a month out of me. They would not refund me and I couldn’t afford to keep two pets on their insurance so I only kept one at $167 a month. On February 4th 2025 they charged me $175 AGAIN the policy premium price went up without any notification to me. This company is out of control violating insurance fraud. My premiums should not change monthly. I want a refund for the entire year. I have not submitted any claims and I can’t afford a company that raises my premiums without me at least getting a noticed and a chance to look into different options. It did not know that they would be more than doubled almost tripled during the Christmas season and I didn’t have an opportunity to look in advance for something different.

Pets Best only covered $195 of my $420 vet bill.

I will never use Pets Best again, in my opinion, they are a terrible insurance co.

1. Too expensive 2. Nearly $500.Yearly exam not covered 3. Missed 1 payment canceled 4. At $50. A month look for something more affordable!

They raised my rates 67% after my first year. (3 cats under 4, no health issues). They could only say it was due to inflation and increased vet costs (despite the fact inflation and vet costs did not increase 67% this year).