If I could give negative stars I would. We’ve been paying a monthly premium on our 3 cats for 4 years. Cats we’ve had for 9 years, adopted from little kittens. When our cat Titus took ill with bladder stones and a blocked urethra, it cost over $4000. And healthy paws refused to cover any of it. We would be better off not paying the premiums and just save our own money. If you’re going to take money for coverage and then not pay for medical treatment, you’re just stealing from people. They paid for some treatments for our other cat when he was having seizures, so why they won’t pay now is beyond me.

YOUR WEBSITE IS RIDICULOUSLY DIFFICULT TO MAKE CHANGES OR COMMUNICATE WITH A PERSON AND YOUR PEOPLE WHEN YOU FINALLY GET TO THEM ,,, REFER YOU BACK TO THE STUPID WEBSITE 😡😡😡 we’ve got THREE cats insured and will look elsewhere if just changing policy details continues to be difficult!!! Make it easier for us over 50’s and computer illiterates PLEASE!!!

Since I just recently signed up I don't have anything positive or negative to write.

I sent a claim in and it stated it wasn't a covered service date. Yet, my plan became effective in June and the date of service was 07/12/2024. Still not understanding the claim process. I maybe considered ending this plan since my place of employment just started offering pet insurance.

I had pawp for almost 2 years. My dog experienced a sudden bleed out from an undiagnosed tumor. She had a routine check up just months before. I got her to the vet within hours. She died 3 days later. Sent all my paperwork to Pawp. Never got reimbursed.

Didnt cover the whole bill wondering why I have this now

New customer; horrible experience.

One of my beautiful Maine Coons died suddenly last week. We have all four of our cats insured with Petplan so you can imagine how much I pay every month. I filed all the paperwork to claim for him (he had a seizure followed by a heart attack - was perfectly healthy with regular vet visits). I all received was automated replies, and nothing in his file, including the cancellation of his policy. I call them today and they said they are 'assessing' the claim. Are you kidding me, he died - what is there to assess?? The man on the phone was useless, unsympathetic which to me was a devastating loss. I will be looking elsewhere now for my cats insurance.

They are not honest about the treatment they can provide. I double checked that they would be able to prescribe antibiotics in my state using the link provided in their FAQ and both times I was told they could. However, as soon as I paid the $35 to become a member and tried to schedule a video visit, I received a warning that no medications could be prescribed. Classic bait and switch technique. You think you're getting medical care for your sick pet, but they're actually just charging $35 a month for something you could get for free on Reddit.

Havent had an opportunity to use pumpkin insurance as of yet. Lets hope it stays that way. Want to keep my pup healthy & happy with no vet visits!!!! Though it’s nice to know i have pet insurance (just in case). Thanx Pumpkin!