My claim was rejected because my dog was healthy enough to not have been to a vet in over 18 months, I still provided the information that was asked but no reimbursement

Save your money. Pawp will not cover your emergency stays even when they tell you to go to a hospital. They find reasons not to pay for your dogs care. They denied mine because they said that I went out of the 8 hour window…. Keep in mind that it was 11pm at night and no animal hospital was open until the following morning. Brought my dog right in, they did emergency tests. I immediately paid for the service. $274.00 and requested Pawp reimburse me since the Maximus amount is up to $3000.00 1x year. They declined to reimburse me because he was in “stable enough condition”. Well my vet thought otherwise as well as the Pawp vet who sent me and made me take my own dogs rectal temperature because she was that concerned. Save yourself the $20.00 month for piece of mind and just pay out of pocket when your dog gets really sick. This is not pet insurance !!!!!!! I wish someone had warned me before I have spent 2 years of monthly subscription to Pawp!

They try to get away from paying a claim by asking unnecessary information

With petplan pet insurance company policy i am not satisfied..thank u so much.The pet insurance company's prices are quite high, and it's a bit disappointing. It makes it tough for pet owners to afford coverage.

When you start running the numbers, you will realize that you were paying far m ore than 20% deductible. Great example ER visit 437. They do not cover the ER charge which was 195. Which means my actual deductible was almost 50%, not 20%. They do not cover vet fees or ER fees. This is a workaround to not actually tell you exactly what they charge as a deductible. It's a dishonest practice. And I would stay as far away from healthy paws as I could. Unfortunately I've had them for 4 years and my dog is seven. So going somewhere else is going to be costly but I truly dislike deceptive trade practice.

Plan seems affordable but as soon as you start a claim, they ask for ridiculous information to get away from paying

They seem affordable until you file for a claim, they try their best to get out of it

They always make something up if you try to claim, bunch of frauds

Service has gone downhill. We have been a member since 2016 and have been happy recommending HealthyPaws to our friends and family. But recently, not only have premiums constantly been going up, but they have become unscrupulous! My recent claim was denied citing "preexisting condition," but my dog never had this condition years ago when we first signed up for a policy!

I took out the more expensive option of a life time cover for my dog when he was a puppy and pay 10 years into this very expensive scheme with very few claims (many years apart). Got slapped yesterday with an astronomical increase in policy fees (over £1000.00 a year, plus an increased access, plus an additional 20% of all vet fees, purely due to my dog's age! Was this not what I have been paying into the scheme for all these years - for cover when he is old? It was a more expensive "Life time" cover after all. I am sitting now with a unaffordable policy, unaffordable vet bills if my pet needs treatment and a pet that is too old to move to a different insurer. This kind of practice should be made illegal. Petplan clearly disregards older pets and is trying all kinds of increases to make it unaffordable for policyholders to claim for them. This kind of practice should be made illegal.