For my sweet Gracie, the only claim I had to file was for treatment, euthanasia, and cremation in her last 36 hours of life. The deductible was taken out plus the copay. It was a great help during one of the worst experiences of my life. The responding email from Bivvy expressed condolences on my loss and was a sweet surprise and a comfort. My Sadie is 8 months, I’ve had her for 4. She’s already had 2 claims, one for an after hours emergency. My vet has more than doubled their emergency fee! It matched my deductible, but the rest was covered, except for my copay. It has been a very simple and quick process with my claims. I’ve looked at other pet insurance companies, and I simply can’t afford their premiums. As well, the negative reviews have been horrendous! And a lot require the deductible on every claim, and also raise premiums without notice! I’m a retired Paramedic with PTSD (Gracie was my service dog for nearly 10 of her 12 years), and hopefully Sadie will be as well. I am staying with Bivvy! I’ve been very happy with them so far! Especially during the loss of my Gracie.

I am glad there is an affordable wellness plan out there for customers. Now i need to find who accepts the plan.

The conditions and limits of coverage should be made explicit before agreement to purchase is made.

I wasn't aware that it took a few weeks for the account to activate.

I liked Bivvy while I had it. They paid the smaller claims when all I submitted was a receipt showing all the required info. But, when I submitted a larger claim, the receipt (3 pages with all required info) suddenly was not good enough and claim was denied. Bivvy stated they need a detailed invoice, which my vet does not use, and I was never required to have previously. I cancelled the policy the same day when I left a message with customer service... I did not receive a call back. Not worth the frustration.

Absolute Scammers. Wouldn’t cover the only thing we needed from the plan (Dental) they are not upfront about where to find the fine print, dental has a long waiting period than anything else. I am so glad was only scammed out a few months of payments, as we immediately ended our agreement with petplan after finding out the dental information. I had to work very very hard to get it but I even got a few month refund as I was paying into a service I couldn’t even use. Shady shady scammers. I will never pay unto any insurance plan associated with petplan ever.

I filed the Money back then i asked for i was not able to pay for them so i had to pay and get it back so i can able to paying my bills. they deined

After sale the insurance. Should we get some information?

I regret choosing petsecure. I understand routine and elective procedures are not covered, but unforeseen complications arising during recovery should be. I spent another $1600 for complications from the spay and had to pay out of pocket because PetSecure would not cover anything to do with spay INCLUDING COMPLICATIONS FROM RECOVERY. I found out that Fetch by the Dodo will cover complications. I regret not choosing them from the start instead. Do yourself and your pet a favour and do not go with Petsecure. They also do everything old school by paper and it takes a long time to get claims processed.

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