I was charged twice for pet insurance once on date due and again just recently for a dog who is my service animal for a mix of mental health issues please reach out to me so we can fix this or lawsuit will be filed

The service has been great. I'm upset that my previous service was not honored eventhough you were the recommended new provider. Edit to my review : 1/2/2025. I called as suggested and the prior condition still wasn't honored from the other company switch. This was a waste of my time calling.

Pest Best dont't pay the claims for services and always give you the excuse of the deductible needs to be paid fist, even when the amount for the deductible has been paid in full for the year. This looks like a scam should take legal action about it.

This company is an absolute sham that sells you they have the lowest payments possible but they constantly raise your premiums every chance they get. I never used the premium one time but now Embrace illegal emails you stating that if you don’t acknowledge the email. They will cancel your entire policy. They can’t even bother to make a single phone call to let you know. Instead they illegally raise your premiums through used car dealership tactics stating your premium is going up and they will cancel your premium. This company charged me over $1500 and when you talk to a supervisor so little empathy saying sorry. It’s not their fault. I’ll be taking this up with the BBB and the FTC for these illegal practices. You think this company should be out to help pets instead it’s. Completely money grab. Out of $1500 now because of this scam company. They took the money, never used it and claim they can’t refund. Dollar!

After being insured for over five years, the time came to file a claim for a major event that resulted in ER care. Provided all records from our standard vet and the ER Clinic. Deny. Deny. Deny! Make sure you go through the appeals process and then file a complaint with your State’s Department of Insurance. Pet insurance isn’t as cut and dry as human insurance; diagnosis coding guidelines, etc. In some instances, vets have been contacted my pet insurance plans and requested to alter their notes- of course to get the company out from paying claims.

They do not cover all of what they tell you.

Nothing has improved since my last review and several communications with the Claim's department. I pay hundreds of dollars a month to insure 5 dogs thru this company. The majority of my claim submissions are put on hold or declined because the employees in their department are too lazy to look thru a whole invoice to find each dog's services. Most places do not give separate invoices for each dog-it is a single print out!

Absolutely awful experience. Anything I’ve tried to put through for both of my animals has been a nightmare.. I got email saying I don’t have a file with them today. Got an email asking me for information from my other insurance company. I don’t have another insurance company.. They don’t seem to know who I am. I get told to submit information and they review it and they rejected it. I’m just confused. I do not like this company whatsoever. I can’t give it a high rating whatsoever either.. I would use a different organization if I were you. When it was a mistake, it took over two months to fix and over 20 phone calls. Confirm me it was fixed and in the end, not getting the claim reviewed so far every kind of put through from my one dog has been denied for some reason or other, they seem to find things and make up things so they were a bit of a joke.. The front end people are sweet, but not very bright. The back of people Don’t seem to connect with the front line people whatsoever or read the notes I give his company a zero rating. If you $162 a month in this company has cost me more than I could ever spend on the dogs just crazy. Add a different organization in the past with mother animals never had this problem.

Terrible Experience – Would Give Zero Stars if I Could! I can’t believe how misleading this company is. The hidden costs are outrageous! They lure you in with seemingly good deals, but then you’re hit with unexpected charges that were never disclosed upfront. It feels like a total scam, and I regret trusting them. Highway robbery at its finest. Do not trust them! Save yourself the headache and go elsewhere.

Frustrating to submit 3 invoices as her condition did not improve and xmas eve original vet closed so had to bring her to ER vet. Your software only takes 1 hospital and invoice and yet you state you want all of them together. Impossible. As if this whole experience is not stressful enough.